What to Do When Your Heat Pump Stops Working
When your heat pump stops providing heat or cooling, your home comfort is affected immediately. This guide walks you through initial troubleshooting steps and when to call for professional heat pump service.
Immediate Steps to Take
1. Check the thermostat settings — ensure the thermostat is set to the correct mode (Heat or Cool) with an appropriate temperature setting. 2. Check the circuit breaker — both the indoor and outdoor units may have separate breakers. Reset if tripped. 3. Check the outdoor disconnect switch — there is typically a disconnect box on the wall near the outdoor unit that must be in the ON position. 4. Inspect the outdoor unit for visible ice buildup — some frost is normal, but solid ice covering the coil indicates a defrost problem.
Next Steps
5. Check the air filter at the indoor unit or air handler — a dirty filter restricts airflow and can cause the system to shut down. 6. Check the condensate drain — if the safety float switch has tripped due to a clogged drain, the system will shut down. 7. If you see heavy ice on the outdoor unit, turn the system to emergency heat (if available) and call for service. 8. Do not attempt to chip ice off the outdoor coil — this can damage the fins and refrigerant tubing. Professional defrost diagnosis is required.
When to Call BC Wide
If the steps above do not resolve your issue or if you encounter any gas odour, carbon monoxide alarm, electrical hazard, or visible damage, contact BC Wide Home Services Ltd, doing business as BC Wide Heating & Air Conditioning immediately. Our licensed technicians are available for prompt service across Greater Vancouver. Emergency service is available for urgent situations. Call (604) 330-3953 for fast, professional help.
Why Professional Service Matters
Attempting HVAC repairs without proper training and licensing can be dangerous — especially with gas-fired equipment. Licensed gas fitters have the training, diagnostic equipment, and parts to safely diagnose and repair your system. BC Wide Home Services Ltd, doing business as BC Wide Heating & Air Conditioning technicians are Red Seal certified, fully licensed, and insured for your protection.
Safety Reminder
If you smell gas, suspect carbon monoxide or believe there is an immediate danger, leave the property and contact emergency services or the appropriate gas emergency authority. Do not remain inside — exit the building immediately and call for help from outside.